Overview

Over the past several years, organizations large and small have witnessed one of the most dramatic shocks to the employment landscape ever witnessed.  From COVID-related remote work to the “Great Resignation,” the available employment base has changed dramatically.  Combine these employment “shocks” with an already tight labor market and the availability of skilled white-collar workers is at a critical breaking point. Outside of simply raising wages to attract new talent, many organizations are turning to automation to supplement their workforce. 

Rob Drover, Marcum Technology’s Vice President of Business Solutions will provide an overview of both the available technology to support back-office automation but more importantly some of the successful strategies employed by companies that have embraced and embedded automation in their organization’s culture.

Learning Objectives

By the end of session, participants will be able to:

• Develop an understanding of current automation technology and its application within the back office
• Differentiate between key terms such as Robotic Process automation, artificial intelligence, and machine learning
• Review examples of successful adoption of automation and the strategies employed
• Understand the parallels and synergy between automation and process improvement strategies that have been used for many years
• Build a Return on Investment model for automation

Presenters

Rob Drover, Vice President – Business Solutions, Marcum Technology

CPE CREDITS